Quality
Aventon has about 5,000 Trustpilot reviews averaging 4.5, and the summary highlights an easy buying process and simple setup. Electric Bike Report has reviewed several models. Complaints are mostly about individual deliveries rather than the bikes.
Price and value
E-bikes run $1,199 to $2,699, with some models marked down, such as the Aventure 3 Step-Through at $1,799 instead of $1,999. Aventon runs seasonal sales and has a refer-a-friend program.
Shipping and returns
Shipping cost isn't stated on the policy page and shows at checkout. New, unused items can be returned within 14 days for a full refund with no restocking fee, minus shipping. Used items can come back within 30 days with return shipping and a restocking fee.
Customer service
Most reviewers describe helpful support and good assembly videos. A Best Buy reviewer noted Aventon's own shipping was slower than Best Buy's, so compare delivery dates if you need the bike quickly.
