Quality
Owners on Trustpilot and Thingtesting praise the Weekender's design and build, and some call it their favorite bag. Common product complaints are weight, a light fabric that gets dirty, and a few zipper failures.
Price and value
Pouches start under $30, weekenders cost about $98 and carry-ons more. Sets save up to 20% compared with buying pieces separately, and the Last Chance sale discounts discontinued colors.
Shipping and returns
Orders of $140 or more ship free and process in one to two business days; Alaska, Hawaii and Puerto Rico cost extra. Most products can be returned or exchanged within 45 days if new and unused with tags and packaging, and exchange requests are free.
Customer service
This is the weak spot. Reviewers describe unanswered emails, a chatbot that doesn't help, returns that took more than a week to start and refunds that didn't arrive. There's no phone number, so keep every email.
