Research-based review. This review was synthesized from public reviews listed under Sources. GoSavify has not tested Cotopaxi products yet, and the score is our estimate from that evidence. How we review.
Colorful, well-liked packs and outdoor gear, with poor reviews of support and lost deliveries.
Best for: Travelers and hikers who like Cotopaxi's designs and can return in a store if needed.
What people like
- Reviewers like the look and quality of the bags
- 60-day returns and exchanges
- Frequent markdowns on past colors
What could be better
- Trustpilot rating of 1.5, mostly about support and deliveries
- A $6 return fee unless you return in a store
- Warranty claims for accidental damage are denied
What Cotopaxi sells
Prices from cotopaxi.com; the store's price at checkout is the one that counts. Photos: Cotopaxi.
Is Cotopaxi legit?
Short answer: yes, Cotopaxi is a real store, and our score is 3.4 out of 5. The main caveat: Trustpilot rating of 1.5, mostly about support and deliveries.
It sells backpacks, travel bags, jackets, fleece and outdoor apparel through its own website, cotopaxi.com. Independent reviews are still scarce, so judge it mainly on its policies. Returns: Returns or exchanges within 60 days of purchase for new items with tags, unwashed. A $6 return shipping fee is deducted unless you return in a Cotopaxi store.
Our take: legitimate, but read the downsides below before you buy.
Quality
Cotopaxi's 63 Trustpilot reviews average 1.5, but most complaints are about service. Reviewers who mention the products like their look, size and build, and a few say their bag has lasted for years.
Price and value
Small items start under $30, and packs and jackets run about $70 to $200. Over a third of in-stock products were below their regular price when we checked, and orders of $99 or more ship free.
Shipping and returns
Orders process in one to two days. Returns or exchanges are accepted within 60 days for new, unwashed items with tags, minus a $6 return fee unless you return in a Cotopaxi store. Reviewers report late orders and parcels marked delivered that never arrived.
Customer service
The profile is unclaimed and shows no replies. Reviewers describe slow email replies and bot answers on chat, and warranty claims refused for accidental damage.
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What is Cotopaxi?
Cotopaxi makes backpacks, travel bags, down and fleece jackets and outdoor apparel, many in its multicolor Del Día style made from leftover fabric. Packs cost about $45 to $200 and jackets more.
Category: Fashion & Accessories
Website: cotopaxi.com
