Research-based review. This review was synthesized from public reviews listed under Sources. GoSavify has not tested Herschel products yet, and the score is our estimate from that evidence. How we review.
Classic-looking backpacks and bags at fair prices, but reviews report seams tearing and hard-to-reach support.
Best for: Students and commuters who want a simple, stylish backpack.
What people like
- Classic designs at moderate prices
- Free shipping over $75
- A quarter of products marked down
What could be better
- Reports of torn seams and peeling material
- Returns cost shipping plus a $5 fee
- Warranty requests go unanswered, per reviewers
What Herschel sells
Prices from herschel.com; the store's price at checkout is the one that counts. Photos: Herschel.
Is Herschel legit?
Short answer: yes, Herschel is a real store, and our score is 3.5 out of 5. The main caveat: reports of torn seams and peeling material.
It sells backpacks, luggage, duffles, bags, wallets and apparel through its own website, herschel.com. Independent reviews are still scarce, so judge it mainly on its policies. Returns: Unused, unwashed items with tags within 30 days of delivery, minus shipping and a $5 return-processing fee.
Our take: legitimate, but read the downsides below before you buy.
Quality
Herschel's 17 Trustpilot reviews average 2.0. A few like the design and quality, but several report bags tearing at the seams or peeling soon after first use.
Price and value
Accessories start under $20, and backpacks run about $45 to $170. About a quarter of in-stock products were below their regular price when we checked.
Shipping and returns
Ground shipping is free on orders of $75 or more, otherwise $9.95. Unused, unwashed items with tags can be returned within 30 days of delivery, minus shipping and a $5 processing fee.
Customer service
The profile is unclaimed. Reviewers describe trouble reaching anyone by phone, chat or email, and unanswered warranty requests.
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What is Herschel?
Herschel Supply makes backpacks, duffles, luggage, lunch boxes, wallets and apparel, including licensed designs. Backpacks cost about $60 to $170.
Category: Fashion & Accessories
Website: herschel.com
