Research-based review. This review was synthesized from public reviews listed under Sources. GoSavify has not tested OLAPLEX products yet, and the score is our estimate from that evidence. How we review.
3.2
out of 5
Medium evidence
Well-known bond-repair hair care, but its own store gets poor reviews for service and delivery.
Best for: Olaplex fans who buy liter sizes on sale, or at a retailer.
What people like
- Some reviewers say hair feels softer and thicker
- Liter sizes cost less per ounce
- Many products below regular price
What could be better
- Trustpilot rating of 1.8 from about 580 reviews
- Reports of delivery problems and unhonored discount codes
- Return terms weren't stated on the pages we checked
What OLAPLEX sells
Prices from olaplex.com; the store's price at checkout is the one that counts. Photos: OLAPLEX.
Is OLAPLEX legit?
Short answer: yes, OLAPLEX is a real store, and our score is 3.2 out of 5. The main caveat: Trustpilot rating of 1.8 from about 580 reviews.
It sells bond treatments, shampoo, conditioner, masks and styling products through its own website, olaplex.com. Public ratings: Trustpilot (olaplex.com) 1.8 (578). Check its return policy before you order.
Our take: legitimate, but buy with care.
Quality
Olaplex's 578 Trustpilot reviews average 1.8. Some reviewers say the products improve softness and thickness; long-time users complain about a reformulation and smaller bottles at higher prices.
Price and value
Products cost about $14 to $48, and liter sizes less per ounce, such as a liter conditioner at $96 instead of $160.
Shipping and returns
Shipping costs and return terms weren't stated on the pages we checked. Reviewers report delivery delays and failed shipments.
Customer service
Olaplex doesn't reply to negative reviews, and reviewers describe slow help with refunds and discount codes or gifts that weren't honored. It's also sold at Sephora and Ulta.
OLAPLEX alternatives
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Latinx-founded hair care with guava and plant oils.
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What is OLAPLEX?
OLAPLEX makes bond-building treatments, shampoos, conditioners, masks and styling products, numbered by step, plus curl and volume lines. Most full sizes cost $17 to $34, with liter sizes more.
Category: Beauty
Website: olaplex.com
