Research-based review. This review was synthesized from public reviews listed under Sources. GoSavify has not tested Turtle Beach products yet, and the score is our estimate from that evidence. How we review.
3.6
out of 5
High evidence
Popular gaming headsets and controllers, with thousands of reviews citing early failures and slow warranty help.
Best for: Console gamers who want a mid-priced headset and buy from a retailer with easy returns.
What people like
- Some reviewers praise sound and comfort for long sessions
- Free shipping over $39
- Refurbished bundles heavily discounted
What could be better
- Trustpilot rating of 2.8 from about 2,000 reviews
- Reports of products failing within a year
- Slow or denied warranty claims
What Turtle Beach sells
Prices from turtlebeach.com; the store's price at checkout is the one that counts. Photos: Turtle Beach.
Is Turtle Beach legit?
Short answer: yes, Turtle Beach is a real store, and our score is 3.6 out of 5. The main caveat: Trustpilot rating of 2.8 from about 2,000 reviews.
It sells gaming headsets, controllers, keyboards and accessories through its own website, turtlebeach.com. Public ratings: Trustpilot (turtlebeach.com) 2.8 (2,012). Check its return policy before you order.
Our take: legitimate, but read the downsides below before you buy.
Quality
Turtle Beach's Trustpilot page has about 2,000 reviews averaging 2.8. Some like the sound and comfort; many report headsets, controllers and keyboards failing within a year, plus wireless drops and buggy software.
Price and value
Accessories start under $10, and headsets and controllers cost about $35 to $200. Refurbished bundles are deeply discounted, such as one at $199.99 instead of $549.98.
Shipping and returns
Orders over $39 ship free. Return terms weren't stated on the pages we checked, though the site advertised extended holiday returns.
Customer service
Turtle Beach doesn't reply to negative reviews, and reviewers describe automated replies and warranty claims that drag on or are denied.
Turtle Beach alternatives
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What is Turtle Beach?
Turtle Beach makes gaming headsets, controllers, keyboards and accessories for Xbox, PlayStation, Switch and PC. Headsets start around $30 and controllers cost $90 and up.
Category: Gaming & Electronics
Website: turtlebeach.com
