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Chemical Guys review

2.9 Review out of 5

Is Chemical Guys worth it? What public reviews say about its quality, value, shipping and customer service.

chemicalguys.com
Chemical Guys

Research-based review. This review was synthesized from public reviews listed under Sources. GoSavify has not tested Chemical Guys products yet, and the score is our estimate from that evidence. How we review.

2.9
out of 5

Medium evidence

A huge range of car care products, but its online store has very poor reviews and a 15% restocking fee.

Best for: Detailers who know exactly which products they want and can buy them at a local store.

What could be better

  • Trustpilot rating of 1.3 from about 170 reviews
  • Returns carry a 15% restocking fee and you pay shipping
  • Reports of leaking bottles and missing items

What Chemical Guys sells

Prices from chemicalguys.com; the store's price at checkout is the one that counts. Photos: Chemical Guys.

Is Chemical Guys legit?

Short answer: yes, Chemical Guys is a real store, and our score is 2.9 out of 5. The main caveat: Trustpilot rating of 1.3 from about 170 reviews.

It sells car wash soaps, detailing kits, polishes, ceramic coatings, polishers and air fresheners through its own website, chemicalguys.com. Public ratings: Trustpilot (chemicalguys.com) 1.3 (166). Returns: 30 days from delivery for new, unopened items, with an RMA number from customer service. Returns carry a 15% restocking fee, and you pay return shipping.

Our take: legitimate, but buy with care.

Quality

Chemical Guys has 166 Trustpilot reviews averaging 1.3, and 85% are one star. Reviewers report leaking bottles, products that separate or streak, and weak performance, though some find individual products good.

Price and value

Most kits cost $18 to $90, and many were below their regular price. A recent sale took up to 40% off select products, and orders over $75 ship free.

Shipping and returns

Orders ship in one to three business days, often the same day, and arrive in two to nine. Returns of new, unopened items within 30 days need an RMA number, carry a 15% restocking fee and you pay return shipping. Reviewers also report late or missing items.

Customer service

The profile is unclaimed and shows no replies. Reviewers describe support as automated and unhelpful, so a local auto parts store may be the easier place to buy.

Sources

  1. https://www.chemicalguys.com/
  2. https://www.chemicalguys.com/policies/shipping-policy
  3. https://www.chemicalguys.com/policies/refund-policy
  4. https://www.trustpilot.com/review/www.chemicalguys.com

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What is Chemical Guys?

Chemical Guys sells car care products for washing, polishing, coating and interior cleaning, plus air fresheners, polishers and detailing kits. Single products start around $5, starter kits cost $18 to $76, and polisher kits about $200.

Category: Auto & Mobility

Website: chemicalguys.com

Shop at Chemical Guys