Research-based review. This review was synthesized from public reviews listed under Sources. GoSavify has not tested Hairstory products yet, and the score is our estimate from that evidence. How we review.
4.3
out of 5
Medium evidence
Gentle, well-liked hair care with a 60-day return on first purchases and refills that cut the cost.
Best for: People with curly, fine or frizzy hair who want a low-lather cleanser.
What people like
- Trustpilot rating of 4.0 from about 220 reviews
- First purchases can be returned within 60 days
- Subscriptions save up to 30% on New Wash
What could be better
- AI chatbot makes it hard to reach a person
- Trial kits are final sale
- Some reports of scalp irritation
What Hairstory sells
Prices from hairstory.com; the store's price at checkout is the one that counts. Photos: Hairstory.
Is Hairstory legit?
Short answer: yes, Hairstory is a real store, and our score is 4.3 out of 5. The main caveat: aI chatbot makes it hard to reach a person.
It sells hair cleansers, refills, styling products and treatments through its own website, hairstory.com. Public ratings: Trustpilot (hairstory.com) 4.0 (219). Returns: Your first purchase of a product can be returned within 60 days for a refund or exchange. Trial kits are final sale.
Our take: a legitimate brand worth considering.
Quality
Hairstory averages 4.0 across about 220 Trustpilot reviews. Reviewers say hair feels softer, smoother and easier to manage, especially curly, fine or frizzy hair; a few report scalp irritation or pump problems.
Price and value
Products cost about $18 to $62, and refills cost less than full bottles. Subscribing saves up to 30% on New Wash, and many sets were below their regular price.
Shipping and returns
US orders over $55 ship free. Your first purchase of a product can be returned within 60 days for a refund or exchange; trial kits are final sale.
Customer service
Hairstory replies to most negative reviews. Many reviewers describe support as prompt and friendly, but some find the chatbot frustrating and refunds slow.
Hairstory alternatives
3.7 out of 5
Haircare rituals, oils, mousses and combs.
No code right now
4.1 out of 5
Probiotic skincare, from Glaze lip balm to 24-7 Moisture.
Code: 20% off
4.4 out of 5
Clean makeup, from Multi-Sticks and skin tints to mascara.
Deal: 30% off
What is Hairstory?
Hairstory makes New Wash, a cleanser that replaces shampoo and conditioner, plus oils, styling products and bond-repair boosts. Most products cost $18 to $70, with refills and sets for less per wash.
Category: Beauty
Website: hairstory.com
