Research-based review. This review was synthesized from public reviews listed under Sources. GoSavify has not tested OUAI products yet, and the score is our estimate from that evidence. How we review.
Popular hair care with pleasant scents, sold widely in stores, with few store reviews and slow support.
Best for: Fans of OUAI's fragrances who want shampoo, oils or dry shampoo.
What people like
- Reviewers like the scents and some products' results
- 15% off a first order
- Refills cost less than new bottles
What could be better
- Reports of slow support on order problems
- Some damaged or leaking shipments
- Seen as overpriced by some reviewers
What OUAI sells
Prices from theouai.com; the store's price at checkout is the one that counts. Photos: OUAI.
Is OUAI legit?
Short answer: yes, OUAI is a real store, and our score is 3.7 out of 5. The main caveat: reports of slow support on order problems.
It sells shampoo, conditioner, styling, dry shampoo, body care and fragrance through its own website, theouai.com. Independent reviews are still scarce, so judge it mainly on its policies. Returns: Returns within 30 days of purchase, preferably with OUAI's prepaid label.
Our take: legitimate, but read the downsides below before you buy.
Quality
OUAI's 29 Trustpilot reviews average 2.5. Reviewers like the fragrance and say products such as the detox shampoo and hair oil leave hair soft; some report scalp itching or greasy hair.
Price and value
Products cost about $16 to $64. New email subscribers get 15% off a first order, subscribing saves 10%, and refills cost less than new bottles.
Shipping and returns
US shipping is free above a minimum shown in the cart. Returns are accepted within 30 days of purchase, preferably with OUAI's prepaid label.
Customer service
The profile is unclaimed. Reviewers describe slow help with delivery problems and some damaged shipments. OUAI is also sold at Sephora.
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What is OUAI?
OUAI sells shampoos, conditioners, styling products, dry shampoo, body care and fragrance, sorted by hair type. Full sizes cost about $26 to $40.
Category: Beauty
Website: theouai.com
