Research-based review. This review was synthesized from public reviews listed under Sources. GoSavify has not tested Tatcha products yet, and the score is our estimate from that evidence. How we review.
Luxurious Japanese-inspired skincare with 60-day returns and a free label, but reviews flag order problems.
Best for: Skincare fans who want rich creams and are happy to pay premium prices.
What people like
- Reviewers say the creams feel moisturizing and soft
- 60-day returns with a free UPS label
- Sets and travel sizes cost less
What could be better
- Trustpilot rating of 2.3 from about 100 reviews
- Reports of missing items and unhonored promo codes
- Expensive
What Tatcha sells
Prices from tatcha.com; the store's price at checkout is the one that counts. Photos: Tatcha.
Is Tatcha legit?
Short answer: yes, Tatcha is a real store, and our score is 3.7 out of 5. The main caveat: Trustpilot rating of 2.3 from about 100 reviews.
It sells cleansers, moisturizers, serums, eye creams, lip treatments and skincare sets through its own website, tatcha.com. Independent reviews are still scarce, so judge it mainly on its policies. Returns: 60 days from purchase, with a free UPS return label you print yourself. Shipping and gift wrap aren't refunded, and nearly empty or tampered products aren't accepted.
Our take: legitimate, but read the downsides below before you buy.
Quality
Tatcha's 98 Trustpilot reviews average 2.3. Reviewers say the creams feel moisturizing, and some report less redness or dryness; a few had irritation or breakouts.
Price and value
Products cost about $29 to $198, and sets less, such as the Dewy, Bright & Glossy Set at $120 to $125 instead of $162. Travel sizes are a cheaper way to try a product.
Shipping and returns
Shipping options appear at checkout. Tatcha accepts returns for 60 days from purchase with a free UPS label you print; shipping and gift wrap aren't refunded, and nearly empty products aren't accepted.
Customer service
Tatcha doesn't reply to negative reviews, and reviewers describe slow help with refunds and missing items.
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What is Tatcha?
Tatcha makes skincare built on Japanese beauty rituals, from cleansers and polishing powders to moisturizers, serums and lip treatments. Most full sizes cost $40 to $90, with travel sizes and sets below and above that.
Category: Beauty
Website: tatcha.com
