Research-based review. This review was synthesized from public reviews listed under Sources. GoSavify has not tested Secretlab products yet, and the score is our estimate from that evidence. How we review.
4.2
out of 5
High evidence
Well-built gaming and office chairs with responsive support, though deliveries can stall.
Best for: Gamers and remote workers who want a sturdy, adjustable chair.
What people like
- Trustpilot rating of 4.0 from about 14,000 reviews
- Replies to almost all negative reviews within a day
- Chairs are HSA/FSA eligible
What could be better
- Delivery delays and tracking problems
- Some damaged boxes and failing parts
- Return terms vary by product and region
What Secretlab sells
Prices from secretlab.co; the store's price at checkout is the one that counts. Photos: Secretlab.
Is Secretlab legit?
Short answer: yes, Secretlab is a real store, and our score is 4.2 out of 5. The main caveat: delivery delays and tracking problems.
It sells gaming and office chairs, desks and accessories through its own website, secretlab.co. Public ratings: Trustpilot (secretlab.co) 4.0 (14,322). Returns: Return terms vary by product and region; see secretlab.co/return.
Our take: a legitimate brand worth considering.
Quality
Secretlab averages 4.0 across about 14,300 Trustpilot reviews. Reviewers praise the design, build quality and packaging; some report poorly fitting hardware or parts failing soon after purchase.
Price and value
Accessories start around $29 and chairs cost about $450 to $680. Email sign-up gets $20 off a first accessory purchase.
Shipping and returns
Shipping cost shows at checkout. Return terms vary by product and region, so read secretlab.co/return before ordering; some reviewers paid return shipping on low-priced items.
Customer service
Secretlab replies to almost every negative review, usually within a day, and reviewers say support offers solutions even out of warranty.
Secretlab alternatives
4.2 out of 5
Chargers, power banks, cables, eufy cameras and soundcore audio.
No code right now
4.0 out of 5
Phone game controllers for iPhone and Android.
No code right now
3.8 out of 5
Power banks, chargers, cables and earbuds.
No code right now
What is Secretlab?
Secretlab makes the TITAN gaming chairs, MAGNUS desks and accessories such as armrests and cable management. Chairs cost about $580 to $700.
Category: Gaming & Electronics
Website: secretlab.co
