Research-based review. This review was synthesized from public reviews listed under Sources. GoSavify has not tested Burrow products yet, and the score is our estimate from that evidence. How we review.
3.5
out of 5
Medium evidence
Good-looking, easy-to-assemble modular furniture, often delayed in delivery.
Best for: Buyers who like Burrow's designs and can wait for delivery.
What people like
- Reviewers praise the design and easy assembly
- Big seasonal sales, up to 40% off
- Free fabric swatches
What could be better
- Trustpilot rating of 2.6 from about 600 reviews
- Frequent reports of deliveries weeks or months late
- Return terms weren't stated on the pages we checked
What Burrow sells
Prices from burrow.com; the store's price at checkout is the one that counts. Photos: Burrow.
Is Burrow legit?
Short answer: yes, Burrow is a real store, and our score is 3.5 out of 5. The main caveat: Trustpilot rating of 2.6 from about 600 reviews.
It sells modular sofas, sectionals, chairs, beds, rugs and shelving through its own website, burrow.com. Public ratings: Trustpilot (burrow.com) 2.6 (621). Check its return policy before you order.
Our take: legitimate, but read the downsides below before you buy.
Quality
Reviewers who received their furniture tend to like the design and find it easy to assemble and well built. The low Trustpilot average comes mostly from delivery problems rather than the furniture itself.
Price and value
Chairs start around $340 on sale, and sectionals run into the thousands. Burrow discounts heavily: a recent sitewide sale was up to 40% off and the warehouse sale up to 70% off.
Shipping and returns
Orders over $2,000 ship free. Delivery is the most common complaint, with items arriving weeks or months late, incomplete or in the wrong configuration. Return terms weren't stated on the pages we checked.
Customer service
Burrow replies to most negative reviews, typically within a week, but reviewers say support is hard to reach and they had to chase updates. Showroom staff get better reviews.
Burrow alternatives
3.5 out of 5
Mattresses, pillows, bed frames and sleep bundles.
Deal: 25% off
3.1 out of 5
Modular sofas, beds and furniture from Detroit.
No code right now
3.2 out of 5
Linen, percale and sateen bedding, towels and home goods.
Deal: 15% off
What is Burrow?
Burrow sells modular sofas, sectionals, chairs, beds, rugs and shelving that ship in boxes and assemble without tools. Sofas and sectionals cost from about $1,400 to $5,000.
Category: Home
Website: burrow.com
