Quality
Floyd's 116 Trustpilot reviews average 1.7. Complaints include loose threads, misaligned upholstery, wrong colors and parts that didn't fit, though one reviewer found the quality solid despite service problems.
Price and value
Small items start under $200, and sofas and beds run into the thousands. Members save 20% sitewide, and bed bundles were up to 40% off when we checked.
Shipping and returns
Furniture shipping costs 12% of the order value, up to $299. Most furniture can be returned within 30 days of delivery, minus a 10% restocking fee (30% for sofas and sectionals) and the original shipping. Reviewers report orders arriving months late with inaccurate tracking.
Customer service
Floyd replies to some negative reviews, usually within a week. Reviewers describe hard-to-reach phone lines and slow emails, and store credit offered instead of refunds.
