Quality
The Original Adjustable pillow, filled with shredded memory foam, is widely tested: Tom's Guide rated it 4.5 out of 5, Reviewed named it its best pillow overall, and Real Homes found it comfortable for all sleep positions after a month. It has a five-year limited warranty.
Price and value
Pillows cost about $72 to $139 depending on size and model, and the holiday gift guide was 25% off when we checked. Orders of $75 or more ship free.
Shipping and returns
Standard shipping is free on orders of $75 or more to the 48 contiguous states and takes five to seven business days. Returns are accepted within 100 days of purchase in the original packaging.
Customer service
Coop's Trustpilot page has only 10 reviews, averaging 2.6. Complaints are about delayed orders and support that's hard to reach; one reviewer had a warranty replacement handled quickly.
